A. GENERAL KNOWLEDGE

If you are using the Service, you are willing to agree the Terms of Service that might be updated regularly. You may have to check this page in order to understand and notice any changes.

Using this website is permitted on a temporary basis, and we reserve the right to amend the Terms of Service without any notice. There might be a certain period of time when we restrict the access to some or all part of this website. There are some links that have been provided on the website which transfers you to another websites. VISION® does not take any responsibility for any damage or loss caused by them.

 

B. TERM OF SALE

By ordering from our website, you agree to the following terms and conditions. All orders depend on its availability and confirmation of the order price.

There are no guarantee that the delivery times are on time. There might be some forced delays which may be caused by the logistics or any other problem and we do not take any responsibility.

If your order is confirmed, we will notify you by email, phone call or message and we will inform you any third party members that may be involved in the sales and delivery. When making any purchase, return and exchange, you agree to provide us true and accurate details. You are subject to an authorised user of the credit or debit card used to place or purchase your order. All prices provided in both website and store are subject to such changes.

  1. Availability and Accuracy: Although the accuracy of the descriptions, prices and details are ensured, errors and mistakes may occur. We reserve the right to correct the errors at any time without any prior notice. If you have ordered an item that happens to have some misleading information, we will inform you as soon as possible and give you the option to cancel the order or agree to purchase with the new amended information. If we are unable to contact you, we will consider the order to be cancelled. However, if you have already paid the order, we will do a refund without any charges.
  2. Reserved Items: Reserved items will only be valid if only you have made the downpayment for selected items. There is no guarantee that the items will be available to you if you haven’t made any payment.
  3. Payment: All orders will be dispatched only when full amount (including the delivery cost) is paid by you.
  4. Discounts: We may have promotions from time to time and the price of each items may be changes without any prior notice.

 

C. EXCHANGE & RETURN

  1. Exchange Policy: Items may be exchanged within 2 days upon receipt. It is important that the items should be received by us within 4 days from the invoice date.
  2. Return Policy: Items may be returned within 1 day upon receipt for a full refund. It is important that the items should be received by us the same day from the invoice date.
  3. All items must be returned in the same showroom condition that it was received. We will not accept back used or soiled merchandise.

 

D. COMPLAINTS

We are trying our best to satisfy you. However if you have any complaints or dissatisfactions please contact us as soon as possible. We will negotiate the best possible solutions.